Support centre

How can we help?

We want your MyHealth1st experience to be as easy, convenient and straightforward as possible. If you have a question about MyHealth1st, browse the list of frequently asked questions below to find your answer.

Online appointments

How do I book an appointment? Can I book a MyHealth1st appointment over the phone? How do I know if my booking was successful? How do I cancel an appointment? What is your ‘no-show’ policy? What do I do if my practitioner cancels my appointment? How much will my healthcare appointment cost? How do I save my favourite practitioners? How do I book for a family member? How do I attach a referral to my booking? How much an appointment cost?

Your account

Why should I register to use MyHealth1st? What if I forget my password? Will I receive email updates? How do I unsubscribe from messages?

App

How do I install the MyHealth1st App? How do I Book an Appointment on the App?

Your privacy

Is my information secure? Will you sell my information?

Other FAQs

What is MyHealth1st.com.au? Is MyHealth1st free to use? Are all of the practitioner members of MyHealth1st certified healthcare providers?

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